FAQs

What we're doing about COVID-19

Fostering a safe and happy community is at the heart of what we do. That’s why we’ve put the health and wellbeing of our residents, staff and visitors at the forefront of our response to the current coronavirus situation. Following the advice of health authorities and government, we have reopened our buildings for viewings and lettings but have put measures in place to protect everyone, which include:

  • Virtual viewings in the first instance
  • Protective screens at the reception desks
  • Social distancing signage
  • A limit of one household at a time using a lift
  • Hand sanitiser in multiple locations
  • Our on-site team will also be wearing masks and gloves where required when dealing with contractors and the general public.

We will continue to adapt our service to meet government guidelines. Thank you to everyone who has taken care to follow the measures we’ve put in place so far. Please continue to observe the new signs and instructions so that we can continue to reduce the spread of coronavirus and keep our community as safe as possible. For any questions or responses, or if you are interested in becoming a resident, head over to our Contact page and fill in the form. Our team will get back to you as soon as possible.

What pets am I allowed?

Our flats are pet friendly however we do have a few restrictions on what type, sizes and breeds can stay with us. As a general guide, small pets are ok, but medium and large ones may not be. Your rent will be slightly higher with a pet, this is to cover cleaning and general wear and tear.

Click here to view our pet policy

Is there car parking?

Yes, there are 61 parking spaces onsite in our secure car park which can be rented at a small additional amount.

Click here to view our car parking rules

Do the flats have outdoor space?

All the apartments have balconies and you will also be able to enjoy our residents private garden and the new communal square.

Do you have to pay to use the gym?

No! Our residents only onsite gym is one of our amenities at The Whitmore Collection, so all residents can use the gym at a time that suits them with no extra cost.

When will I be able to move in?

The Button Building is ready to move into now.

How do I book a viewing?

You can contact our resident services team on 01213 122 140 or get in touch on the contact us page. We are opening our show apartments soon and look forward to showing you around. Our team will help you find your perfect home and talk you through the whole process.

Do the apartments come furnished?

We have a bespoke furniture collection that you can choose to be set up in your apartment, this is included in your rental agreement at no extra cost.

Click here to see what’s included

Is Wifi included?

Free high speed broadband and line rental from Virgin and BT comes set up and free in every apartment.

Is there cycle storage?

There is secure onsite cycle storage which is free for all residents on a first come first served basis.

Is there communal resident space?

Yes, we have a residents only Clubhouse located in the Button Building, this includes our games room, gym, private dining room, cinema room, study area and residents lounge. We provide coffee and super-fast Wi-Fi so it’s great for catching up on work, entertaining friends or just to chill out.

Will there be resident events?

Yes, we will provide regular resident events from wine and cheese tasting, quiz nights and summer BBQs to book clubs and Yoga we have something for everyone.

What other services will you offer?

All residents will have access to our residents portal which will hold details and discounts for local services from personal trainers to housekeeping and even dog walking!

Will there be 24-hour concierge?

There will be one of the Resident Services team on site 24/7 located in the main reception in Silverworks.

Where is the concierge based?

There will be one of the resident services team on hand to help you with any query you may have and they will be located in the main reception in Silverworks.

Will The Clubhouse be open to the public? 

The Clubhouse is for residents only, however if you want to bring friends over that’s OK. There is also the opportunity to hire the private dining rooms and the cinema room for your exclusive use at a small charge.

What sort of contracts will be available?

We offer flexible contracts anything from 6 months to 5 years, any point after 4 months you can give us 2 months notice to leave. The rent you pay will be reviewed each year in line with Consumer Price Index, we will give you 6 weeks’ notices of a rent increase.

Is there an initial deposit?

We ask for a dilapidation deposit of one month's rent when you move in (The dilapidation deposit is refunded on condition of the property being returned in a good condition at the end of you tenancy).

Is there public transport accessible close by?

Birmingham Grand New Street, Snow Hill and Jewellery Quarter railway stations are each just an 11 minute walk from us. There are also a number of nearby bus stops with regular buses to surrounding areas.

Join our community

See the latest from our community by following us on Instagram @thewhitmorecollection

Need to find out more?

Our show apartment is open and apartments are available to move in now from £950 pcm. Get in touch with one of our residents' service team to book a viewing or if you have any questions. You can also contact us via Whatsapp here.

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What our residents say

Don't just take it from us! See what some of our residents think about living in a Legal & General home.

Wonderful Apartments, wonderful team. Everyone we have ever dealt with have been amazing. Really friendly and helpful, no complaints at all. Additional benefits of residents gym and clubhouse are added bonuses. Great location, great apartments, great staff - 5 stars? Absolutely!

The Whitmore Collection Resident

Great apartments, really helpful team, always willing to go the extra mile, stunning clubhouse. I’ve never loved my home as much as I do living here.

The Whitmore Collection Resident

Cannot fault this place. Absolutely amazing!! These homes really are as gorgeous as they look in all the videos and photos. Staff are so friendly and helpful, nothing is too much trouble. Cannot recommend enough!! Brilliant.

The Whitmore Collection Resident